Useful links
AIRPORTS
International Airport Sarajevo
Information Clerk
Phone / FAX
+38733 289 100
PUBLIC RELATIONS
Phone / FAX PR Associate
+38733 289 427
DIRECTOR’S OFFICE
+38733 289 200
Head of Director’s Office
+38733 289 203
Office Clerk
+38733 289 200
+38733 289 201
DEPARTMENT OF AIR TRAFFIC AND AVIATION SERVICES
Department Manager
+38733 289 110
+38733 766 950
Operative Units Service
+38733 289 124
+38733 289 109
Ramp Handling Service
+38733 289 117
Passenger Ground Handling Service
+38733 289 130
+38733 289 486
Lost and Found Office
+38733 289 105
+38733 289 487
Protocol and Lounges
+38733 289 489
+38733 289 491
COMMERCIAL DEPARTMENT
Department Manager
+38733 289 140
+38733 289 153
Sales of Aviation Services
+38733 289 174
+38733 289 153
Sales of Complementary Services
+38733 289 167
+38733 289 207
+38733 289 367
Parking
+38733 289 447
Trade Service
+38733 289 155
Catering Service
+38733 289 150
+38733 289 351
Buying Office
+38733 289 147
Invoicing, Billing and Statistics Service
+38733 289 116
Ticketing office
+38733 289 266
+38733 289 267
AIR ARABIA
Destination: Sharjah
www.airarabia.com
Call Center: +971 06 558 0000
AUSTRIAN AIRLINES
Destination: Viena
Web: www.austrian.com
Call centar: +387 55 233 976
GERMANWINGS / EUROWINGS
Destinations: Köln, Stuttgart
Web: www.eurowings.com
e-mail: ticketing@sarajevo-airport.ba
tel: +387 33 289- 266; +387 33 289 267
FLYDUBAI
Destination: Dubai
Web: www.flydubai.com
e-mail: office@flydubai.ba
tel: +387 33/ 257- 950
tel: +387 33/ 289-366
LUFTHANSA
Destination: München
Web: www.lufthansa.com
www.lufthansa.com
tel: +387 63 990 001
NORWEGIAN AIR SHUTTLE
Destination: Stockholm
www.norwegian.com
Call Center: +47 21 49 00 15
PEGASUS AIRLINES
Destination: Istanbul
Web: www.flypgs.com
e-mail: ticketing@sarajevo-airport.ba;
tel: +387 33 289- 266
tel: +387 33 289 267
SWISS
Destination: Zurich
www.swiss.com
Call centar : +387 55 233 980
TURKISH AIRLINES
Destination: Istanbul
Web: www.turkishairlines.com
E-mail: sarajevosales@thy.com
tel: +387 33 289-249
tel: +387 33 465- 731;
WATANIYA AIRWAYS
Destination: Kuwait City
www.wataniyaairways.com
Call Center: +965 222 61945
QATAR AIRWAYS
Destination:Doha
Web: www.qatarairways.com
e-mail: sjjkkqr@ba.qatarairways.com
tel: +387 33 821 348;
SAS SCANDINAVIAN AIRLINES
Destination: Copenhagen
www.flysas.com
Call Center: +46 8 797 4000
ADRIA AIRWAYS
Destination: Ljubljana
Web: www.adria.si
e-mail: bih@adria.si
tel: +387 33 289-245
tel: +387 33 232-125
tel: +387 33 232-126
CROATIA AIRLINES
Destination: Zagreb
tel: +387 33 789 600
Contact Center Zagreb: + 385 1 66 76 555
Web: www.croatiaairlines.com
e-mail: sjjto@croatiaairlines.hr
International Airport Mostar
J.P. International Airport Mostar d.o.o.
Ortiješ bb, PP 04
88000 Mostar, Bosna i Hercegovina
Phone: +387 36 352 770
Fax: +387 36 350 212
E-mail: info@mostar-airport.ba
International Airport Banja Luka
BANJA LUKA INTERNATIONAL AIRPORT
Address: Mahovljani bb, 78250 Laktaši, Republic of Srpska, Bosnia and Herzegovina
INFORMATION DESK
Phone: 00387 51 535 210
ADMINISTRATION
Technical secretary
Phone: 00387 51 535 211
Email: headoffice@banjaluka-airport.com
Executive director
Phone: 00387 51 535 214
E-mail: saobracaj@banjaluka-airport.com
DEPARTMENT FOR OPERATIONAL AND TECHNICAL SERVICES
– Department for handling of aircraft, passengers, baggage and cargo
Phone: 00387 51 535 220
Email: aerbnx@inecco.net
– Medical service:
Phone: 00387 51 535 222
Email: medical@banjaluka-airport.com
– Department for fire protection:
Phone: 00387 51 535 210
DEPARTMENT FOR GENERAL AND LEGAL AFFAIRS
Phone: 00387 51 535 211
Email: headoffice@banjaluka-airport.com
COMMERCIAL AND FINANCIAL DEPARTMENT
-Department for accounting and financial operations
Phone: 00387 51 535 216
Email: jelka@banjaluka-airport.com
-Department for analysis, planning, development and statistics
Phone: 00387 51 535 214
Email: statistika@banjaluka-airport.com
-Department for commercial services
Phone: 00387 51 535 223
Email: aerodrom@blic.net
DEPARTMENT FOR AVIATION SAFETY
Phone: 00387 51 535 214
Email: safety@banjaluka-airport.com
DEPARTMENT FOR MARKETING, PUBLIC RELATIONS AND PROTOCOL
Phone: 00387 51 535 210
Email: marketing@banjaluka-airport.com
TRAINING CENTER
Phone: 00387 51 535 210
sanja@banjaluka-airport.com
International Airport Tuzla
Information
For all the passengers that use Wizzair services, if You have not performed online check-in, You are obligated to do so at the check-in counter of the International airport Tuzla. (with additional fees)
AIRPORT TUZLA WORK HOURS
MONDAY: 03:30 – 23:30
TUESDAY: 03:30 – 23:30
WEDNESDAY: 03:30 – 23:30
THURSDAY: 03:30 – 23:30
FRIDAY: 03:30 – 23:30
SATURDAY: 03:30 – 23:30
SUNDAY: 03:30 – 23:30
INFO TELEPHONE: 035 / 302 400;
TICKET SALE AGENCY WORK HOURS
MONDAY: 03:30 – 21:00
TUESDAY: 03:30 – 21:00
WEDNESDAY: 03:30 – 21:00
THURSDAY: 03:30 – 19:00
FRIDAY: 03:30 – 21:00
SATURDAY: 03:30 – 21:00
SUNDAY: 03:30 – 21:00
INFO PHONE: 035 / 302 400
e-mail: info@tuzla-airport.ba
AIR TOURS AGENCY TUZLA WORK HOURS
STREET TURALIBEGOVA BB TUZLA
MONDAY – FRIDAY
09:00 – 16:30
SATURDAY
09:00 – 14:30
SUNDAY – CLOSED
CONTACT PHONE
035 / 277 – 677
RAILWAY TRANSPORT
Railways Federation of Bosnia and Herzegovina
JP Railways FBiH d.o.o. Sarajevo
General Director
Musala br.2, 71000 Sarajevo
Federation of BiH
Bosnia and Herzegovina
CABINET OF THE PRESIDENT OF THE MANAGEMENT BOARD
033 251 120 033 652 396
kabinet@zfbh.ba
International Affairs Service
033 209 658 033 652 396
fikret.mrso@zfbh.ba
Public Relations Department
033 213 318
info@zfbh.ba senka.racic@zfbh.ba
Sector for Market Research, Sales and Promotion
033 251 132 033 445 802
nedim.muftic@zfbh.ba
RAILWAY OPERATOR’S OPERATIONS
033 251 126 033 610 038
Sector for Passenger and Freight Transport
033 557 741 033 650 075
namir.mahmutovic@zfbh.ba
Sector for traction
033 251 138 033 655 436
lejla.hidovic@zfbh.ba
Seine maintenance vehicle sector
033 655 874 033 655 436
adnan.kubat@zfbh.ba
BUSINESS OF RAILWAY INFRASTRUCTURE
033 656 801 033 656 062
Sector for Organization and Promotion of Security
033 477 741 033 656 062
amir.dinar@zfbh.ba
Sector for Electrical Engineering
033 477 044 033 656 062
mustafa.kubat@zfbh.ba
Civil Engineering Sector
033 477 766 033 656 062
edim.jakubovic@zfbh.ba
Sector for Information and Communication Technology
033 212 245 033 656 062
adnan.ganic@zfbh.ba
ECONOMIC OPERATIONS
033 251 123 033 652 396
Sector of Planning, Analysis and Allocation of Revenues
033 477 844 033 657 575
vahida.muharemovic@zfbh.ba
Sector for financial affairs
033 208 039
alma.limo@zfbh.ba
033 251 123 033 217 085
sabina.haveric@zfbh.ba
Accounting / Accounting Sector
033 204 637 033 208 039
mahira.hadzimejlic@zfbh.ba
Revenue Control Sector
033 618 631
admir.hadzic@zfbh.ba
Sector for Procurement and Sale
033 223 380 033 650 030
safet.sinanovic@zfbh.ba
LEGAL AND RURAL BUSINESS
033 251 123 033 652 396
Sector for Property Legal Affairs
033 477 446; 033 221 957 033 204 806
aida.abaz@zfbh.ba
Sector for Organization of Legal and Personnel Affairs and KIS
033 522 044 033 204 806
amar.zubcevic@zfbh.ba
General Affairs Sector
033 207 960 033 652 396
kenan.salketic@zfbh.ba
DEVELOPMENT AND INVESTMENT OPERATIONS
033 617 754 033 617 922
Investment Sector
033 617 964 033 617 922
mirsad.filipovic@zfbh.ba
BUSINESS AREAS
PP MOSTAR, Trg Ivana Krndelja 1, 88000 Mostar
I
037 314 142
037 314 205
Infrastructure Director
037 314 142
037 314 205
TELEPHONE FOR STAY DETAILS
Mostar
+387 36 550 608
Sarajevo
+387 33 655 330
Zenica
+387 32 404 911
Tuzla
+387 35 228 789
Bihac
+387 37 312 282
BUS TRANSPORT
Bus Terminal
Telephone: +387 33 213 100
Telephone: +387 33 213 010
Telephone: +387 36 552 025
BORDER POLICE OF BiH
Border Police of Bosnia and Herzegovina
Border Police Head Office
Address: Reufa Muhića 2 a, Sarajevo
Email: granpol@granpol.gov.ba
Important telephone numbers Telephone
Director of BP BiH
033/ 755-101
Deputy Director of BP BiH
033/ 755-102
Assistant Director for Organization and Operations
033/ 755-103
Fax in the Director’s Cabinet
033/ 755-117
Operations Administration
033/ 755-121
033/ 755-122
Operations Center
033/ 755-300
033/ 755-305
033/ 755-306
Administration Department
033/ 755-191
033/ 755-192
Professional Standards and Internal Control Office
033/ 755-241
033/ 755-242
Strategic Planning and Analysis Office
033/ 755-251
Central Investigation Office
033/ 755-261
033/ 755-262
Training and Development Office
033/ 755-331
Internal Аudit Office
033/ 755-307
Spokesperson of BP BiH
033/ 755-112